1. About These Terms

These Terms and Conditions govern access to and use of www.unhappyhugo.com and any related pages, forms, newsletters, downloads, activities, promotions, events, stores, videos, and digital services that link to these Terms.

The Website is operated by:

Mullen and DuBois Productions
248 Croyden Avenue
Pleasant Hill, California 94523
United States

In these Terms, “Unhappy Hugo,” “we,” “us,” and “our” refer to Mullen and DuBois Productions. “You” refers to anyone accessing or using the Website.

By using the Website, you agree to these Terms. If you do not agree, you must stop using the Website.

2. Children and Adult Supervision

Unhappy Hugo is a children’s publishing and entertainment brand. Children may view public stories, illustrations, videos, and activities with the supervision of a parent, guardian, teacher, caregiver, or other responsible adult.

The following activities are intended for adults:

• Purchases
• Newsletter registration
• Contact forms
• Downloads requiring an email address
• Competition and giveaway entries
• Event registration
• Reviews and testimonials
• Artwork, photograph, video, or audio submissions
• School, retailer, media, licensing, or partnership inquiries

Children under 13 must not submit personal information directly through the Website. A parent or legal guardian must communicate or complete forms on their behalf.

Parents and guardians are responsible for supervising children and deciding whether content, downloads, activities, products, or external links are suitable for them.

3. Permitted Use

You may use the Website for lawful personal, family, educational, and noncommercial purposes.

You may:

• View public Website content
• Share official Website links
• Download resources made available for personal or approved educational use
• Purchase books or merchandise as an adult
• Join an adult directed mailing list
• Register for events as an adult
• Contact us with legitimate questions

Using the Website does not give you ownership of any Unhappy Hugo content.

4. Prohibited Use

You must not:

• Violate any law or regulation
• Harm, exploit, endanger, or improperly contact a child
• Copy, publish, sell, or distribute protected content without permission
• Create unauthorized books, merchandise, videos, games, products, or adaptations
• Use Unhappy Hugo content to advertise another business without permission
• Claim an official relationship, endorsement, or partnership that does not exist
• Harass, threaten, impersonate, or mislead another person
• Upload malware or interfere with Website security
• Attempt unauthorized access to accounts, databases, servers, or systems
• Scrape, harvest, or download Website content through automated tools
• Use protected content to train, develop, or improve an artificial intelligence system without written authorization
• Use Hugo or related content in unlawful, hateful, sexually explicit, violent, defamatory, political, misleading, or age inappropriate material

We may restrict or terminate access when these Terms are violated.

5. Intellectual Property

The Website and its content are protected by copyright, trademark, and other intellectual property laws.

Protected content includes:

• The Unhappy Hugo name and logo
• Hugo and other characters
• Character designs and illustrations
• Stories, scripts, books, and titles
• Videos, animations, audio, and narration
• Activity pages and coloring pages
• Educational resources
• Website graphics and written content
• Merchandise and promotional designs
• Brand identity and trade dress

Unless otherwise stated, this content is owned by or licensed to Mullen and DuBois Productions.

You may not reproduce, modify, sell, license, publish, distribute, or commercially use protected content without written permission.

6. Downloads and Educational Resources

Unless a resource states otherwise, downloaded activities may be used:

• At home with one family
• In one classroom
• In one library activity
• During one noncommercial community activity
• For personal educational purposes

Downloaded resources may not be:

• Sold or resold
• Uploaded to another website
• Shared through another mailing list
• Added to a paid course, membership, or curriculum
• Used as another business’s lead magnet
• Modified and claimed as original work
• Used to create merchandise
• Distributed across an entire school, district, or organization without permission

Broader educational or commercial use requires written authorization.

7. Fan Artwork

Children and families may create Hugo inspired artwork for personal enjoyment.

Fan artwork may not be sold, licensed, used in advertising, placed on merchandise, presented as official artwork, or used to create unauthorized books, videos, games, products, or social media accounts.

Personal fan activity does not grant any ownership or commercial rights in Hugo or the Unhappy Hugo brand.

8. User Submissions

Only adults may submit reviews, testimonials, artwork, photographs, videos, audio, competition entries, stories, comments, or other materials.

When submitting content involving a child, the adult confirms that they:

• Are at least 18 years old
• Are the parent, legal guardian, or properly authorized adult
• Have permission from every identifiable person shown or heard
• Have the legal right to submit the content
• Have not included unnecessary personal information about a child

You retain any copyright you legally own in your submission.

By submitting content, you give Mullen and DuBois Productions a nonexclusive, worldwide, royalty free license to review, store, copy, resize, format, edit, display, publish, and share the material through official Unhappy Hugo websites, newsletters, social media pages, events, and promotional materials connected to the purpose of the submission.

A separate written release may be required for commercial advertising, merchandise, or extensive promotional use involving a child.

Submission does not guarantee publication, payment, credit, or a response.

9. Submission Standards

You must not submit content that:

• Includes private information about a child
• Reveals a home address, school, telephone number, precise location, or account information
• Contains sexual content, child exploitation, graphic violence, threats, hate speech, bullying, or harassment
• Infringes copyright, trademark, privacy, publicity, or other rights
• Contains false, misleading, defamatory, or fraudulent claims
• Includes malware or harmful code
• Promotes unauthorized advertising
• Could place a child or another person at risk

We may review, edit, refuse, remove, hide, or restrict any submission that violates these Terms or creates a legal, safety, privacy, or brand concern.

10. Purchases

Purchases must be completed by an adult authorized to use the selected payment method.

By placing an order, you confirm that:

• The information provided is accurate
• You are authorized to use the payment method
• You agree to pay the displayed price and applicable charges
• The purchase is lawful
• The products will not be used for unauthorized resale or reproduction

We may cancel or refuse an order because of suspected fraud, incorrect information, payment failure, product unavailability, pricing errors, listing errors, shipping restrictions, or violations of these Terms.

Prices, availability, packaging, product details, and delivery estimates may change.

11. Shipping, Returns, and External Retailers

Direct purchases may be subject to separate Shipping, Delivery, Return, and Refund Policies.

Purchases completed through Amazon or another independent retailer are generally subject to that retailer’s terms, privacy policy, payment procedures, delivery rules, and return process.

We are not responsible for every action, delay, error, or decision made by an independent retailer, payment processor, delivery provider, event platform, or other third party service.

12. Digital Products

Digital files are licensed for personal or approved educational use and are not sold as intellectual property.

You may not:

• Redistribute the file
• Publicly share the download link
• Remove copyright or ownership notices
• Sell printed or digital copies
• Upload the file to another platform
• Modify the file for commercial use

Refunds for digital products may be limited once access or download has been provided, subject to applicable law.

13. Events and Promotions

Events, competitions, giveaways, and promotions may have separate rules covering eligibility, age requirements, entry periods, prizes, geographic restrictions, publicity permissions, and winner selection.

Unless otherwise stated, entries must be submitted and managed by adults.

Event details may change because of weather, travel, venue requirements, health, safety, scheduling, or other circumstances beyond our reasonable control.

Parents and guardians remain responsible for supervising children during events.

14. Photographs and Videos at Events

Photographs or videos may be taken at public events.

Appropriate notices or consent procedures will be used where required. A separate release may be required before an identifiable child’s image is used for promotional purposes.

Parents who do not want a child photographed should notify event staff and follow the stated event procedures.

15. Newsletters and Communications

Adults may subscribe to receive book news, activities, event information, merchandise announcements, promotions, and creator updates.

Marketing emails will include an unsubscribe option.

Unsubscribing from marketing does not prevent necessary communications relating to an order, requested download, event registration, customer service request, privacy request, legal matter, or security issue.

You must not register another person’s email address without permission.

16. External Links and Media

The Website may link to retailers, social media platforms, video services, payment providers, event websites, and other external services.

These services operate independently and may have their own terms, privacy practices, advertising, security, and age requirements.

Parents and guardians should review external services before allowing a child to use them.

17. Fictional Content and Safety

Unhappy Hugo stories and characters are fictional and may include exaggerated or imaginary situations.

Children should not imitate unsafe behavior shown in stories, including entering restricted areas, approaching zoo animals, trespassing, excessive food consumption, or using property without permission.

Food shown in stories is part of fictional entertainment and is not medical, dietary, nutritional, or safety advice.

Parents and guardians are responsible for considering allergies, choking risks, dietary restrictions, age suitability, and appropriate supervision.

18. Website Availability

We may change, suspend, restrict, update, or remove any part of the Website.

We do not guarantee uninterrupted access, continuous availability, error free operation, compatibility with every device, or permanent availability of any product, download, link, event, or feature.

19. Disclaimer

The Website and its content are provided for general entertainment, promotional, educational, and informational purposes.

They do not constitute legal, medical, nutritional, financial, psychological, or professional advice.

We do not guarantee that a book, activity, event, download, or Website feature will produce a specific educational, emotional, behavioral, developmental, or commercial result.

Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Mullen and DuBois Productions and its owners, publishers, producers, employees, contractors, artists, licensors, representatives, and service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses connected with:

• Website use or inability to access the Website
• Website interruptions or technical failures
• Loss of information
• External websites or third party services
• User submissions
• Downloads
• Cancelled events
• Independent retailers or delivery providers
• Unauthorized access or misuse by another person

These limitations apply only to the extent permitted by applicable law.

21. Privacy

Personal information is handled according to the Unhappy Hugo Privacy Policy.

Children under 13 must not submit personal information directly through the Website.

Parents and guardians may contact us if they believe a child submitted personal information without appropriate permission.

22. Copyright Complaints

A person who believes that Website content infringes their copyright may send a written notice containing:

• Their name and contact information
• Identification of the copyrighted work
• The location of the allegedly infringing material
• A statement that the use is not authorized
• A statement that the notice is accurate
• Confirmation that they are the owner or authorized representative
• A physical or electronic signature

Send notices to:

Copyright Contact

Mullen and DuBois Productions
248 Croyden Avenue
Pleasant Hill, California 94523
United States

Email: [Insert Copyright Email]
Subject: Copyright Infringement Notice

23. Changes to These Terms

We may update these Terms when the Website, products, services, technology, security practices, providers, business practices, or applicable laws change.

Updated Terms will be posted on this page with a revised effective date. Continued use of the Website after the revised Terms become effective means that you

accept them.

24. Governing Law and Disputes

These Terms are governed by the laws of the State of California and applicable United States federal law.

Before starting formal legal proceedings, both parties should make a reasonable effort to resolve the matter informally.

A written dispute notice should include the person’s contact information, a clear explanation of the issue, relevant transaction or event details, and the requested resolution.

Nothing in these Terms removes mandatory consumer rights that cannot legally be waived.

25. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

Failure to enforce a provision immediately does not waive the right to enforce it later.

Use of the Website does not create an employment, partnership, agency, franchise, joint venture, or official representative relationship.

These Terms, together with any policies and specific rules linked from the Website, form the agreement governing Website use.

26. Contact Information

Questions about these Terms may be sent to:

Mullen and DuBois Productions
248 Croyden Avenue
Pleasant Hill, California 94523
United States

Website: www.unhappyhugo.com
General email: [Insert General Email]
Legal email: [Insert Legal Email]
Copyright email: [Insert Copyright Email]
Licensing email: [Insert Licensing Email]
Privacy email: [Insert Privacy Email]

Suggested subject lines:

• Terms Question
• Copyright Infringement Notice
• Licensing Request
• Child Safety Concern
• Legal Dispute Notice